Customer service
From comprehensive product information, technical data sheets, product photos to links to related products: we do everything possible to help you get to the right products!
Our Customer Care team is at your service!
In the various customer care menu sections, you will find a lot of information on everything related to our service and website. Is your question not listed here? You can always e-mail or call us. Our Customer Care team is happy to help and always responds to e-mails as quickly as possible (except on weekends and Belgian national holidays).
Could anything be better?
Every day we are actively working to make our website even better to provide the most pleasant experience for you. Even if something is unexpectedly not entirely to your satisfaction, please let us know! We will always actively strive to offer the best possible solution.
Feedback
We appreciate any feedback in order to continuously improve our service and website. Everything for the perfect shopping experience!
Do you have improvements for our webshop, an idea for our service, a suggestion for our product range or tips? Then please let us know, constructive feedback is always welcome!
• Do you notice any errors or shortcomings on the webshop?
• Are there certain things you think are missing from our webshop?
• Do you see products or new methods elsewhere that are not in our range and would fit in perfectly?
• Do you have any fun/interesting ideas to make everything even more user-friendly?
• In which areas does Besa still fall short?
• ...
Please help us! To make your experience even more enjoyable because:
YOUR OPINION IS OF THE UTMOST IMPORTANCE TO US!!!
Complaints procedure
We make every effort to deliver a good product. Upon receipt of your order, you should immediately inspect the delivered goods and report any defects immediately by e-mail. If an article has not been delivered in accordance with your order or does not comply with the description on our website, you must report this to us immediately. You can do this by sending an e-mail to
klantenservice@besa-sloten.be. Please state your customer number and the delivery note number AFXXXXX. After receiving your complaint, we will deal with it as soon as possible and within 14 working days.
The user-friendliness and completeness of our webshop for you is a very important item for us. That is why we are open to comments or points of improvement, which you may always send
by e-mail with a print screen or a link to the relevant page or product.
Service is high in our standards, should something not be right or the product not otherwise satisfactory (of course within a reasonable period after your purchase), please always contact us! We will do our utmost to offer you the best possible solution!
Should we still not come to an agreement together via our personal complaint service:
klantenservice@besa-sloten.be, you as a consumer can contact
Safeshops.be. Safeshops.be will mediate between you as consumer and us, if your complaint is accepted by them. Only complaints
submitted via the Safeshops.be complaint form will be handled. This way, this label organisation immediately has all the right data to further handle your complaint.
In the event of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorised to receive any request for out-of-court settlement of consumer disputes. The latter, in turn, will either handle the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link:
http://www.consumentenombudsdienst.be/en
In the case of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform via this link:
https://ec.europa.eu/od
