Returns


Can I return one or more products?

You can always return all or part of your order. We do ask you to return the products unused and in the original packaging. Submit your return using the return form below.


How do I register a return?

To process your return quickly, please register your return using the return form below.

  
  

Name*

Email*

Phone number

Address

Postal code

City

Country

Return options*

Delivery note number AF*

Article number

Remark / Description of problem*

Send


  
  
  

How should I pack my product to return it?

We recommend that you return products as complete and undamaged as possible, in their original packaging, etc. Use sturdy packaging, preferably the original. That way the chance of damage is as small as possible and we might be able to make someone else happy with it. Do you no longer have the original packaging? No problem, we will check the condition of your returned product and determine the depreciation.

You can send your packaged product(s) in the box with which you received your order or in another sturdy box that you fill tightly and sufficiently so that the goods cannot move around in the box and/or get damaged. Then you seal the box tightly.


Next option you have to return a parcel:

A. You choose your own transport company to send the parcel back to; Besa slotenspecialiaalzaak, Rodeheide 86, 3980 Tessenderlo, Belgium. In doing so, you correctly follow the instructions of the transport company you have chosen and the associated shipping costs charged for this are entirely for the consumer.

B.1 You go via the GLS platform (small Parcel parcels only);
You can register small Parcel parcels (no multi-point locks, parcels longer than 2m) via the following GLS platform. Here you use the following steps:
1. You register your return. This can be done directly on the GLS platform.
2. Print out the PDF return label. This will be sent to you online and by e-mail.
3. Stick the return label not directly on the original packaging but on the box.
4. Bring your parcel into a GLS ParcelShop. You can easily look it up here.
5. The parcel will be processed by GLS and delivered to Besa slotenspecialiaalzaak.
The return and administration costs charged for this are for the consumer and amount to 14,99 excl. This will be deducted from the total refundable amount of your order. At the GLS ParcelShop you do not have to pay anything else!

B.2 You request a Pick Up & Return order;
Large Freight parcels, multi-point locks where the parcel is longer than 2m. You can register these via e-mail and we will create a "Pick Up & Return" order for you. Hereby you follow the following steps:
1. You register your return via e-mail.
2. Pack your multi-point lock firmly back on a shelf, just as you received the multi-point lock. Please do not stick tape directly on the locks.
3. Further fill the box so that the lock(s) cannot move in the box.
4. Prepare your box for collection by a GLS driver.
5. Give the parcel to the driver who will pick it up with a return label addressed to; Besa slotenspecialiaalzaak, Rodeheide 86, 3980 Tessenderlo, Belgium.
The return and administration costs charged for this are for the consumer and amount to 24.99 excluding VAT. This will be deducted from the total refundable amount of your order. When picking up this parcel, you do not have to pay anything else!


How much time do I have to return?

If you buy goods from us, you have the right for 14 calendar days from the day after delivery to decide that you do not want to keep the goods, right of withdrawal. You can then return your order without giving any reason (you pay the cost of returning the goods yourself). As soon as you have notified Besa of your right of withdrawal, a new period of 14 calendar days starts in which you can return the goods.


Why do I get less money back for my returned product?

Items that are used, damaged, opened or incomplete can be returned. However, in this case Besa will be able to claim compensation from the consumer corresponding to the depreciation in value that the item has undergone.
• Example: if the consumer returns an item without its original packaging, Besa may charge a small compensation, i.e. the value of a new packaging.
• Example: if the consumer returns an item damaged to the extent that it is unsalable, Besa may charge the full purchase price as a depreciation.
The depreciation Besa charges will always correspond to the depreciation of the item. We will examine this on a case-by-case basis.

We cannot accept as returns items that have been made especially for the customer according to the customer's specifications (for example: a special size, specific RAL colour, etc.).


When will my return be refunded?

Within 14 calendar days after we have received your order back, we will refund you its purchase price with the same means of payment you used to pay.


Can I also exchange products?

We make every effort to display product information on our website as accurately and completely as possible. In spite of the most accurate product information and an extensive filter system, it sometimes happens that you unintentionally order the wrong article and/or size. Should this article not meet your expectations, it can be exchanged for a different article or size within 14 days of receipt. No hard feelings. 

If, despite the detailed explanation on how to correctly measure the sizes of a lock, you still have problems measuring them, you may always contact us by phone on 013 67 29 34 or you are welcome in our shop for an exchange at the following address Rodeheide 86, 3980 Tessenderlo.

The shipping costs for the return shipment are for your own account, unless an incorrect delivery was made by us. If we receive the return shipment damaged or incomplete, costs will be charged. These costs will be determined at Besa lockspecialist's discretion and within reason.


What if my product is damaged or wrong?

We do our best and always take care to send your order in perfect condition. However, something may occasionally go wrong. If you have received the wrong product or if one of the items in your order is defective, please contact our customer service immediately and we will find a solution as soon as possible. In this case, the return is of course at our expense.


For further questions regarding your order, please contact our customer service department by email at klantenservice@besa-sloten.be.

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